When a booking request is received, subsequent payment must be made to The Villas Ku within 5 working days of confirmed availability. If the required payment is not received within said period, The Villas Ku reserves the right to annul the guest’s booking request. This applies to all seasonal periods.
Guests to The Villas Ku are required to provide a security deposit upon check-in. The deposit can be made in cash or by credit card pre-authorization.
- Villa Tama : IDR 6,000,000
- Villa Besar : IDR 10,000,000
- Villas Estate : IDR 16,000,000
The security deposit will be refunded in full on check-out, providing there’s no damage or loss to the property.
In the event that guest cancels a confirmed and paid reservation, the following cancellation policy will apply:
- For rentals cancelled more than 91 days before the check-in date: 100% refund of all payments made.
- For rentals cancelled between 31 days up to 90 days before check-in: 50% refund of full booking value.
- For rentals cancelled within 30 days or less before the check-in date: no refund.